🔁 Returns & Refund Policy

We want you to be completely satisfied with your purchase. If you receive a faulty or incorrect item, we’re here to make it right.

✅ Eligibility for Returns

You can request a return or exchange if:

• The item is faulty, damaged, or incorrectly shipped

• The return request is made within 7 days of receiving the order

• The item is unused, in original condition, and in its original packaging

❌ Non-Returnable Items

We do not accept returns for:

• Items that are used or installed

• Items damaged due to misuse or incorrect installation

• Change-of-mind returns (as we are a wholesale supplier)

🔄 How to Request a Return

1. Email us at bnr.automotive@outlook.com with:

   • Order number

   • Description of the issue

   • Clear photos (if applicable)

2. We will assess and confirm your return request within 2 business days

3. If approved, you will receive return instructions

💸 Refunds

• Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5–7 business days

• Shipping costs are non-refundable, except where the return is due to our error

🔁 Exchanges

• Exchanges are offered only for defective or incorrect items

• We do not offer size or product swaps unless the item shipped was incorrect

📬 Questions?

Feel free to contact us:
📧 bnr.automotive@outlook.com
📞 0414 341 149